About the Ergon Energy Retail Working Group
To give a voice to our customers and communities across Queensland, Energy Queensland has established the Energy Queensland Customer and Community Council (the Council) and its associated Working Groups.
The Ergon Energy Retail Working Group has a key focus on facilitating breadth and depth of discussions on key topics and issues relating to Ergon Energy Retail's strategies and business operations. It plays a critical role in ensuring customer and community perspectives help influence business decisions. The Working Group will focus on more specific issues and industry challenges as outlined in the scope for Ergon Energy Retail Working Group, which can be found on page nine of the Energy Queensland Customer and Stakeholder Engagement Framework.
Role of the Working Group
Our Working Group members bring a strong interest in the energy sector and play a vital role of constructively 'testing and challenging' and collaborating with us and other organisations to advance the interest of customers and communities.
Customer and energy industry expertise — provide an opportunity for customers and stakeholders to offer their expertise and insights on energy industry matters, emerging trends, and customer and community expectations to strengthen customer-centric decision making on the topics and issues within the scope of each Working Group.
Test and challenge — provide independent, constructive feedback on Ergon Energy Retail's strategies, operations, initiatives, and investments relating to the topics and issues within scope of the Working Group to ensure they align with customer and community needs and expectations.
Consensus-based advice/recommendations — collaborate and consider different opinions and where relevant and possible, explore trade-offs to develop consensus positions so that advice and recommendations can be made to Ergon Energy Retail on the topics and issues within the scope of the Working Group to maximise opportunities for Working Group members to influence business thinking and decisions.
Reporting — share deliberations and findings of each Working Group through verbal and/or written briefings and reports with the Council and other engagement forums when requested to maximise knowledge sharing opportunities and inform additional discussions and engagements.
Advise on customer research, communication and engagement activities — provide input into research, communication and engagement activities, such as research required to obtain customer insights (including customer trials), customer and stakeholder engagement activities, and communication activities and materials to ensure each are 'fit-for-purpose’ and take account of the diverse needs and specific requirements of Ergon Energy Retail's diverse customer base.
Leverage networks — gather feedback, test insights, and validate perspectives through members’ respective organisations and networks to ensure customer and community voices are accurately represented in discussions and maximise opportunities for increasing customer awareness by distributing information from Ergon Energy Retail.
Our Members
Robyn Robinson
Director
Council on the Ageing Queensland Council on the Ageing (COTA) Queensland is Queensland’s peak organisation for seniors, advancing the rights, needs, interests and futures of people as we age. With the large and growing number of older people in our state, we work to influence positive outcomes for Queenslanders. We provide a connection point for older people, their families and communities, organisations, and governments at all levels to address issues for Queenslanders and co-create change. |  |
Selvin Kwong
Senior Policy Officer
Queensland Council of Social Services Queensland Council of Social Services (QCOSS) have been a long-standing advocate in raising the concerns of people experiencing poverty and disadvantage throughout Queensland. As a peak body for the social services sector, we create positive change through our work in advocacy, policy development, and capacity building that empower communities. |  |
Andrew Hay
Chief Financial Officer
Anglicare North Queensland Limited
At Anglicare North Queensland, we’re committed to supporting you through life’s challenges with a broad range of services designed to create lasting, positive change. Whether you’re an individual, couple, or family seeking housing and homelessness support, youth services, or help with education and training, we’re here for you. We also provide non-family-based residential care, community outreach, and diversionary support programs, including public intoxication services, among others. Our services span North Queensland, covering Townsville, Cairns, Airlie Beach, and up to the Cape and the Torres Strait Islands. |  |
Chris Gillitt
Farm Business Resilience Manager
Queensland Cane Growers Organisation Ltd Chris is the Project Manager for Farm Business Resilience, a program of the Future Drought Fund which works with Australian states and territories to implement the Farm Business Resilience Program. Chris also provides growers and districts with economic analysis and advice, with a particular focus on energy and water, as well as farm business planning and budgeting. A key component of this is to provide guidance in respect of decisions about electricity tariffs for irrigation as well as electricity rules and governance. | 
|
Michael Murray
General Manager
Cotton Australia Limited Cotton Australia is the peak body representing the interests of Australia’s 1,500 cotton growers and cotton ginners, of whom approximately one third operate in Queensland. For a large number of our growers, and all our cotton ginners, electricity is a critical input cost. Cotton Australia is very proud of the sustainability credentials of our industry, having improved water use efficiency by 52% since 1997 and reduced insecticide use by 97% over that same period. |  |
Please email customeradvocacy@energyq.com.au for more information.
Go to Energy Queensland Customer and Community Council page
About the Ergon Energy Retail Working Group
To give a voice to our customers and communities across Queensland, Energy Queensland has established the Energy Queensland Customer and Community Council (the Council) and its associated Working Groups.
The Ergon Energy Retail Working Group has a key focus on facilitating breadth and depth of discussions on key topics and issues relating to Ergon Energy Retail's strategies and business operations. It plays a critical role in ensuring customer and community perspectives help influence business decisions. The Working Group will focus on more specific issues and industry challenges as outlined in the scope for Ergon Energy Retail Working Group, which can be found on page nine of the Energy Queensland Customer and Stakeholder Engagement Framework.
Role of the Working Group
Our Working Group members bring a strong interest in the energy sector and play a vital role of constructively 'testing and challenging' and collaborating with us and other organisations to advance the interest of customers and communities.
Customer and energy industry expertise — provide an opportunity for customers and stakeholders to offer their expertise and insights on energy industry matters, emerging trends, and customer and community expectations to strengthen customer-centric decision making on the topics and issues within the scope of each Working Group.
Test and challenge — provide independent, constructive feedback on Ergon Energy Retail's strategies, operations, initiatives, and investments relating to the topics and issues within scope of the Working Group to ensure they align with customer and community needs and expectations.
Consensus-based advice/recommendations — collaborate and consider different opinions and where relevant and possible, explore trade-offs to develop consensus positions so that advice and recommendations can be made to Ergon Energy Retail on the topics and issues within the scope of the Working Group to maximise opportunities for Working Group members to influence business thinking and decisions.
Reporting — share deliberations and findings of each Working Group through verbal and/or written briefings and reports with the Council and other engagement forums when requested to maximise knowledge sharing opportunities and inform additional discussions and engagements.
Advise on customer research, communication and engagement activities — provide input into research, communication and engagement activities, such as research required to obtain customer insights (including customer trials), customer and stakeholder engagement activities, and communication activities and materials to ensure each are 'fit-for-purpose’ and take account of the diverse needs and specific requirements of Ergon Energy Retail's diverse customer base.
Leverage networks — gather feedback, test insights, and validate perspectives through members’ respective organisations and networks to ensure customer and community voices are accurately represented in discussions and maximise opportunities for increasing customer awareness by distributing information from Ergon Energy Retail.
Our Members
Robyn Robinson
Director
Council on the Ageing Queensland Council on the Ageing (COTA) Queensland is Queensland’s peak organisation for seniors, advancing the rights, needs, interests and futures of people as we age. With the large and growing number of older people in our state, we work to influence positive outcomes for Queenslanders. We provide a connection point for older people, their families and communities, organisations, and governments at all levels to address issues for Queenslanders and co-create change. | |
Selvin Kwong
Senior Policy Officer
Queensland Council of Social Services Queensland Council of Social Services (QCOSS) have been a long-standing advocate in raising the concerns of people experiencing poverty and disadvantage throughout Queensland. As a peak body for the social services sector, we create positive change through our work in advocacy, policy development, and capacity building that empower communities. | |
Andrew Hay
Chief Financial Officer
Anglicare North Queensland Limited
At Anglicare North Queensland, we’re committed to supporting you through life’s challenges with a broad range of services designed to create lasting, positive change. Whether you’re an individual, couple, or family seeking housing and homelessness support, youth services, or help with education and training, we’re here for you. We also provide non-family-based residential care, community outreach, and diversionary support programs, including public intoxication services, among others. Our services span North Queensland, covering Townsville, Cairns, Airlie Beach, and up to the Cape and the Torres Strait Islands. | |
Chris Gillitt
Farm Business Resilience Manager
Queensland Cane Growers Organisation Ltd Chris is the Project Manager for Farm Business Resilience, a program of the Future Drought Fund which works with Australian states and territories to implement the Farm Business Resilience Program. Chris also provides growers and districts with economic analysis and advice, with a particular focus on energy and water, as well as farm business planning and budgeting. A key component of this is to provide guidance in respect of decisions about electricity tariffs for irrigation as well as electricity rules and governance. |
|
Michael Murray
General Manager
Cotton Australia Limited Cotton Australia is the peak body representing the interests of Australia’s 1,500 cotton growers and cotton ginners, of whom approximately one third operate in Queensland. For a large number of our growers, and all our cotton ginners, electricity is a critical input cost. Cotton Australia is very proud of the sustainability credentials of our industry, having improved water use efficiency by 52% since 1997 and reduced insecticide use by 97% over that same period. | |
Please email customeradvocacy@energyq.com.au for more information.
Go to Energy Queensland Customer and Community Council page
