About

The conversations here on Talking Energy, our online engagement hub, are fundamental to creating real value for our customers and our businesses, across the Energy Queensland Group, and to delivering responsibly for Queensland's many and diverse communities.

With the electricity industry undergoing a period of rapid transformation, an open dialogue is critical to enabling diversity of thought, and ultimately better, more sustainable solutions.  

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Are you looking for product or service information?

For information about the Group’s products and services please refer to the following websites.

We deliver electricity across Queensland through our ‘poles and wires’ businesses, Energex in the South East and Ergon Energy Network in regional Queensland. Our retailer, Ergon Energy Retail sells this electricity to customers throughout regional Queensland. Yurika provides integrated solutions in energy and infrastructure, energy supplies, metering, telecommunications, and digital services to connect its customers to a sustainable energy future. 

We’re talking to all of our stakeholders

It is critical that we go forward with a deep understanding of what our customers and the broader community really value and expect from us – now and into the future. We’re committed to being as accessible as we can, and to communicating in a way that helps our customers and other stakeholders understand the decisions that we’re making. And, most importantly, to listening to what really matters to them. 

As a Queensland Government owned corporation, we engage with a range of government stakeholders. We also engage industry regulators, including the Australian Energy Regulator and the Queensland Competition Authority.

As a Group, we energise communities from the Tweed River to Torres Strait and from Brisbane across to Birdsville, and through Yurika’s services, to a growing national footprint. We have 2.3 million customers connected to our networks across Queensland – from the state’s largest industrial sites to the smallest ‘one bed room’ home. Almost 760,000 of these are also customers of our retailer in regional Queensland. We also engage with the general public, elected representatives, local business/industry groups, the local councils and other community leaders across each of our 17 operational areas.

Our industry partners along the supply chain include electricity generators and retailers, and our industry’s other transmission and distribution service providers. We also work in partnership with property developers, builders, electrical contractors and solar installers/suppliers and other technology providers who service and, ultimately, connect Queensland’s homes and businesses to our networks.

If you’d like to partner with us on an industry-level engagement topic or activity, don’t hesitate to email us.

How we’re regulated

Our network businesses

What Energex and Ergon Energy Network charge for the use of the electricity grid across Queensland is regulated under the National Electricity Rules (NER) by a national regulator, the Australian Energy Regulator (AER). This regulation is about ensuring that we are managing our networks as efficiently as possible, balancing cost with service outcomes. It is the AER’s role to both set the total amount of money we’re allowed to collect for the use of our electricity network, and how we then structure our network charges. These charges make up approximately half of the retail ‘price’ of electricity in Queensland.

We also operate under Distribution Authorities, and other state-based regulations, that set reliability and other service standards.

Our electricity retailer

The price that Ergon Energy Retail sells electricity for across regional Queensland is also regulated. The rates are set, on behalf of the Queensland Government, by the Queensland Competition Authority (QCA).

This enables regional Queenslanders to access the same notified electricity prices, with the support of the government’s Community Service Obligation subsidy, wherever they are located, even though the cost of supply may be different. In setting prices the QCA considers what we charge for the use of the network, as well the cost of electricity generation, a range of government schemes and an allowance for electricity retailing.

In the South East retail electricity prices are not regulated. The Energy Queensland Group does not operate in the South East retail electricity market.

Other conversations 

You can learn more and be part of the wider conversation here:

Energy Consumers Australia – the national voice for residential and small business energy consumers.

The Energy Charter – the industry is working together to deliver energy for a better Australia.

Energy Networks Australia – they represent and engage on behalf of Australia’s energy networks.

Australian Energy Market Commission – they make and amend the National Electricity Rules, and the National Energy Retail Rules.

Australian Energy Market Operator – engage here on the ongoing planning, development, and operation of Australian energy markets.

Australian Energy Regulator – they make decisions, set network prices, and ensure market compliance on behalf of consumers.

Queensland Competition Authority – engage here on electricity pricing regulation and access to monopoly infrastructure in Queensland.