Asset Management, Planning and Resilience Working Group

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About the Asset Management, Planning and Resilience Working Group

To give a voice to our customers and communities across Queensland, Energy Queensland has established the Energy Queensland Customer and Community Council (the Council) and its associated Working Groups.

The Asset Management, Planning and Resilience Working Group has a key focus on facilitating breadth and depth of discussions on key topics and issues relating to Ergon Energy Network and Energex's strategies and business operations. It plays a critical role in ensuring customer and community perspectives help influence business decisions. The Working Group will focus on more specific issues and industry challenges as outlined in the scope for the Asset Management, Planning and Resilience Working Group, which can be found on page seven of the Energy Queensland Customer and Stakeholder Engagement Framework.

Role of the Working Group

Our Working Group members bring a strong interest in the energy sector and play a vital role of constructively 'testing and challenging' and collaborating with us and other organisations to advance the interest of customers and communities.

Customer and energy industry expertise — provide an opportunity for customers and stakeholders to offer their expertise and insights on energy industry matters, emerging trends, and customer and community expectations to strengthen customer-centric decision making on the topics and issues within the scope of each Working Group.

Test and challenge — provide independent, constructive feedback on Ergon Energy Network and Energex's strategies, operations, initiatives, and investments relating to the topics and issues within scope of the Working Group to ensure they align with customer and community needs and expectations.

Consensus-based advice/recommendations — collaborate and consider different opinions and where relevant and possible, explore trade-offs to develop consensus positions so that advice and recommendations can be made to Ergon Energy Network and Energex on the topics and issues within the scope of the Working Group to maximise opportunities for Working Group members to influence business thinking and decisions.

Reporting — share deliberations and findings of each Working Group through verbal and/or written briefings and reports with the Council and other engagement forums when requested to maximise knowledge sharing opportunities and inform additional discussions and engagements.

Advise on customer research, communication and engagement activities — provide input into research, communication and engagement activities, such as research required to obtain customer insights (including customer trials), customer and stakeholder engagement activities, and communication activities and materials to ensure each are 'fit-for-purpose’ and take account of the diverse needs and specific requirements of Ergon Energy Network and Energex's diverse customer base.

Leverage networks — gather feedback, test insights, and validate perspectives through members’ respective organisations and networks to ensure customer and community voices are accurately represented in discussions and maximise opportunities for increasing customer awareness by distributing information from Ergon Energy Network and Energex.

Our Members

Michelle Farquhar
Head of Queensland
Australian Industry Group

The Australian Industry Group (Ai Group) is a peak national employer organisation representing traditional, innovative and emerging industry sectors. Together with partner organisations we represent the interests of more than 60,000 businesses employing more than 1 million staff.
Our members are businesses of all sizes, from large businesses in sectors including manufacturing, construction, engineering, transport and logistics, labour hire, mining services, the defence industry, civil airlines, ICT and iconic Australian brands to family-run Subject Matter Experts (SMEs).
Mark Grenning
Independent

Mark is an experienced consumer advocate through his work for the Energy Users Association of Australia (EUAA) and his membership of many network consumer councils and network revenue reset committees over the last 10 years. Apart from his membership of the Energy Queensland Customer and Community Council, Mark is a member of the equivalent customer and community committees for Powerlink, Ausgrid and Endeavour Energy. Mark was also a member of the Energy Queensland Reset Reference Group for the 2025-30 AER revenue reset.
Patrick Murphy

Queensland Government Relations Manager
National Electrical & Communications Association

The National Electrical and Communications Association (NECA) is Australia’s peak industry body representing over 6,500 electrical and communications contracting businesses. Run by contractors, for contractors, NECA supports businesses of all sizes—from sole traders to large national companies—across every state and territory.

NECA is committed to advancing the interests of the electrotechnology industry by equipping members with expert advice, essential resources, and strong representation at all levels of government. As the trusted voice of the sector, NECA helps shape policies that promote a skilled, safe, and sustainable workforce.

Frank Edwards
Independent

Frank is currently a Director of Netbright, a communications services provider based in Central Queensland. He has previously held senior roles in the energy sector, including 12 years in management positions across business development, commercial, and technology functions. Frank has previously served as a member of the Customer and Community Council and was a member of the Regulatory Reset Group, an independent advisory entity tasked with guiding Ergon Energy and Energex’s RDP20205 project to be reflective of and responsive to customer needs and preferences. He possesses extensive engineering consulting experience across the energy, government, construction, transport, and communications sectors. His expertise encompasses specific knowledge of key projects and economic development in Central Queensland. Frank holds Bachelor of Engineering (BEng) and Master of Engineering Science (MEngSc) degrees in electrical engineering and a Master of Business Administration (MBA). He is a member of Engineers Australia and is a Registered Professional Engineer Queensland (RPEQ).

Emily Gadaleta
Senior Energy Policy Advisor
Tesla

Emily Gadaleta is a Senior Energy Policy Advisor at Tesla, bringing over eight years of experience in energy policy. She specialises in emerging regulations in residential energy, focusing on the evolving landscape of energy retail regulation amidst increasing penetrations of Customer Energy Resources (CER). Prior to her role at Tesla, Emily worked at AGL, where she navigated the risks and opportunities presented by the changing nature of energy retail regulation.

Please email customeradvocacy@energyq.com.au for more information.

Go to Energy Queensland Customer and Community Council page


About the Asset Management, Planning and Resilience Working Group

To give a voice to our customers and communities across Queensland, Energy Queensland has established the Energy Queensland Customer and Community Council (the Council) and its associated Working Groups.

The Asset Management, Planning and Resilience Working Group has a key focus on facilitating breadth and depth of discussions on key topics and issues relating to Ergon Energy Network and Energex's strategies and business operations. It plays a critical role in ensuring customer and community perspectives help influence business decisions. The Working Group will focus on more specific issues and industry challenges as outlined in the scope for the Asset Management, Planning and Resilience Working Group, which can be found on page seven of the Energy Queensland Customer and Stakeholder Engagement Framework.

Role of the Working Group

Our Working Group members bring a strong interest in the energy sector and play a vital role of constructively 'testing and challenging' and collaborating with us and other organisations to advance the interest of customers and communities.

Customer and energy industry expertise — provide an opportunity for customers and stakeholders to offer their expertise and insights on energy industry matters, emerging trends, and customer and community expectations to strengthen customer-centric decision making on the topics and issues within the scope of each Working Group.

Test and challenge — provide independent, constructive feedback on Ergon Energy Network and Energex's strategies, operations, initiatives, and investments relating to the topics and issues within scope of the Working Group to ensure they align with customer and community needs and expectations.

Consensus-based advice/recommendations — collaborate and consider different opinions and where relevant and possible, explore trade-offs to develop consensus positions so that advice and recommendations can be made to Ergon Energy Network and Energex on the topics and issues within the scope of the Working Group to maximise opportunities for Working Group members to influence business thinking and decisions.

Reporting — share deliberations and findings of each Working Group through verbal and/or written briefings and reports with the Council and other engagement forums when requested to maximise knowledge sharing opportunities and inform additional discussions and engagements.

Advise on customer research, communication and engagement activities — provide input into research, communication and engagement activities, such as research required to obtain customer insights (including customer trials), customer and stakeholder engagement activities, and communication activities and materials to ensure each are 'fit-for-purpose’ and take account of the diverse needs and specific requirements of Ergon Energy Network and Energex's diverse customer base.

Leverage networks — gather feedback, test insights, and validate perspectives through members’ respective organisations and networks to ensure customer and community voices are accurately represented in discussions and maximise opportunities for increasing customer awareness by distributing information from Ergon Energy Network and Energex.

Our Members

Michelle Farquhar
Head of Queensland
Australian Industry Group

The Australian Industry Group (Ai Group) is a peak national employer organisation representing traditional, innovative and emerging industry sectors. Together with partner organisations we represent the interests of more than 60,000 businesses employing more than 1 million staff.
Our members are businesses of all sizes, from large businesses in sectors including manufacturing, construction, engineering, transport and logistics, labour hire, mining services, the defence industry, civil airlines, ICT and iconic Australian brands to family-run Subject Matter Experts (SMEs).
Mark Grenning
Independent

Mark is an experienced consumer advocate through his work for the Energy Users Association of Australia (EUAA) and his membership of many network consumer councils and network revenue reset committees over the last 10 years. Apart from his membership of the Energy Queensland Customer and Community Council, Mark is a member of the equivalent customer and community committees for Powerlink, Ausgrid and Endeavour Energy. Mark was also a member of the Energy Queensland Reset Reference Group for the 2025-30 AER revenue reset.
Patrick Murphy

Queensland Government Relations Manager
National Electrical & Communications Association

The National Electrical and Communications Association (NECA) is Australia’s peak industry body representing over 6,500 electrical and communications contracting businesses. Run by contractors, for contractors, NECA supports businesses of all sizes—from sole traders to large national companies—across every state and territory.

NECA is committed to advancing the interests of the electrotechnology industry by equipping members with expert advice, essential resources, and strong representation at all levels of government. As the trusted voice of the sector, NECA helps shape policies that promote a skilled, safe, and sustainable workforce.

Frank Edwards
Independent

Frank is currently a Director of Netbright, a communications services provider based in Central Queensland. He has previously held senior roles in the energy sector, including 12 years in management positions across business development, commercial, and technology functions. Frank has previously served as a member of the Customer and Community Council and was a member of the Regulatory Reset Group, an independent advisory entity tasked with guiding Ergon Energy and Energex’s RDP20205 project to be reflective of and responsive to customer needs and preferences. He possesses extensive engineering consulting experience across the energy, government, construction, transport, and communications sectors. His expertise encompasses specific knowledge of key projects and economic development in Central Queensland. Frank holds Bachelor of Engineering (BEng) and Master of Engineering Science (MEngSc) degrees in electrical engineering and a Master of Business Administration (MBA). He is a member of Engineers Australia and is a Registered Professional Engineer Queensland (RPEQ).

Emily Gadaleta
Senior Energy Policy Advisor
Tesla

Emily Gadaleta is a Senior Energy Policy Advisor at Tesla, bringing over eight years of experience in energy policy. She specialises in emerging regulations in residential energy, focusing on the evolving landscape of energy retail regulation amidst increasing penetrations of Customer Energy Resources (CER). Prior to her role at Tesla, Emily worked at AGL, where she navigated the risks and opportunities presented by the changing nature of energy retail regulation.

Please email customeradvocacy@energyq.com.au for more information.

Go to Energy Queensland Customer and Community Council page


Page last updated: 28 Aug 2025, 10:33 AM