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About the Energy Queensland Customer and Community Council and associated Working Groups
To give a voice to our customers and communities across Queensland, Energy Queensland has established the Energy Queensland Customer and Community Council (the Council).
The Council (including associated Working Groups) provides a forum through which Energy Queensland can work together with key customer representatives, stakeholders and other interested parties to provide advice and insights regarding issues and initiatives that impact our customers and communities, to explore business decisions relating to customer and community needs and expectations, emerging customer and community issues and initiatives in energy infrastructure and services, and the provision of energy solutions across Queensland.
Sitting under the Council, there are several new Working Groups focused on facilitating breadth and depth of discussions on key topics and issues relating to Energy Queensland’s strategies and business operations. They play a critical role in ensuring customer and community perspectives help influence business decisions.
The Council meets every three to four months in business hours and works with our Board, Executive Leadership Team, and senior leadership to ensure the customer-centric delivery of energy (in particular electricity) related services to our customers. The associated Working Groups have been established to focus on more specific issues and industry challenges as outlined in the Energy Queensland Customer and Stakeholder Engagement Framework.
Expression of Interest is now closed - 12 May 2025
The Expression of Interest to join our Customer and Community Council and associated Working Groups for the 2025-2028 term is now closed. We are in the process of assessing applications for Independent Chair, Council and Working Group memberships. Thank you to everyone who applied. We look forward to sharing to outcomes of the selection process soon.
Expression of Interest: Customer and Community Council and Working Groups membership - April-May 2025
Through April and early May 2025, Energy Queensland invited expressions of interest for our Customer and Community Council, Independent Chair, and associated Working Groups for the 2025-2028 term. The Council plays a key role in strengthening Energy Queensland’s understanding of customer sentiment, social licence, and the broader impacts of the energy transition. We welcomed nominations from individuals with a strong interest in the energy sector - those willing to both constructively 'test and challenge' and collaborate with Energy Queensland and other organisations to advance the interest of customers and communities. Our goal was to achieve a well-balanced, diverse Council representing a cross section of Queenslanders, including customers from culturally diverse backgrounds, small-large businesses and households with and without renewable technologies.
Evaluation Criteria
Applications to the Independent Chair, the Council and the new associated Working Groups will be assessed, and individual members selected based on the following evaluation criteria:
Energy literacy – the applicant has knowledge of and/or experience in energy sector issues or has identified a keen interest in knowledge acquirement on energy sector issues
Advocacy experience (energy and/or non-energy) – the applicant has customer/community advocacy and engagement experience (energy and/or non-energy) that suggests a skill set suited to robust participation
Multiple perspectives and diversity of customer and industry experience – the applicant can assist with putting forward customer and/or industry views and insights to inform discussions and provide different perspectives
Values alignment – the applicant is considered likely to add value to discussions, act in the spirit of collaboration, be constructive in their participation a good cultural fit for Energy Queensland and the engagement activities undertaken.
Further criteria for Independent Chair
Advocacy – the ability to advocate for the customer voice in meeting preparations and collaborate with Energy Queensland and with other Council members to ensure all customer perspectives are considered
Communication and organisation – the ability to assist with running meetings with a variety of stakeholders to ensure all options are considered respectfully.
About the Energy Queensland Customer and Community Council and associated Working Groups
To give a voice to our customers and communities across Queensland, Energy Queensland has established the Energy Queensland Customer and Community Council (the Council).
The Council (including associated Working Groups) provides a forum through which Energy Queensland can work together with key customer representatives, stakeholders and other interested parties to provide advice and insights regarding issues and initiatives that impact our customers and communities, to explore business decisions relating to customer and community needs and expectations, emerging customer and community issues and initiatives in energy infrastructure and services, and the provision of energy solutions across Queensland.
Sitting under the Council, there are several new Working Groups focused on facilitating breadth and depth of discussions on key topics and issues relating to Energy Queensland’s strategies and business operations. They play a critical role in ensuring customer and community perspectives help influence business decisions.
The Council meets every three to four months in business hours and works with our Board, Executive Leadership Team, and senior leadership to ensure the customer-centric delivery of energy (in particular electricity) related services to our customers. The associated Working Groups have been established to focus on more specific issues and industry challenges as outlined in the Energy Queensland Customer and Stakeholder Engagement Framework.
Expression of Interest is now closed - 12 May 2025
The Expression of Interest to join our Customer and Community Council and associated Working Groups for the 2025-2028 term is now closed. We are in the process of assessing applications for Independent Chair, Council and Working Group memberships. Thank you to everyone who applied. We look forward to sharing to outcomes of the selection process soon.
Expression of Interest: Customer and Community Council and Working Groups membership - April-May 2025
Through April and early May 2025, Energy Queensland invited expressions of interest for our Customer and Community Council, Independent Chair, and associated Working Groups for the 2025-2028 term. The Council plays a key role in strengthening Energy Queensland’s understanding of customer sentiment, social licence, and the broader impacts of the energy transition. We welcomed nominations from individuals with a strong interest in the energy sector - those willing to both constructively 'test and challenge' and collaborate with Energy Queensland and other organisations to advance the interest of customers and communities. Our goal was to achieve a well-balanced, diverse Council representing a cross section of Queenslanders, including customers from culturally diverse backgrounds, small-large businesses and households with and without renewable technologies.
Evaluation Criteria
Applications to the Independent Chair, the Council and the new associated Working Groups will be assessed, and individual members selected based on the following evaluation criteria:
Energy literacy – the applicant has knowledge of and/or experience in energy sector issues or has identified a keen interest in knowledge acquirement on energy sector issues
Advocacy experience (energy and/or non-energy) – the applicant has customer/community advocacy and engagement experience (energy and/or non-energy) that suggests a skill set suited to robust participation
Multiple perspectives and diversity of customer and industry experience – the applicant can assist with putting forward customer and/or industry views and insights to inform discussions and provide different perspectives
Values alignment – the applicant is considered likely to add value to discussions, act in the spirit of collaboration, be constructive in their participation a good cultural fit for Energy Queensland and the engagement activities undertaken.
Further criteria for Independent Chair
Advocacy – the ability to advocate for the customer voice in meeting preparations and collaborate with Energy Queensland and with other Council members to ensure all customer perspectives are considered
Communication and organisation – the ability to assist with running meetings with a variety of stakeholders to ensure all options are considered respectfully.
