Electricity Retailers

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Energy Queensland is committed to providing the highest level of service to our Electrical Retailers. Through the provision of the Retailer Support Hotline and External Partnerships Team, Retailers can seek immediately and timely responses to their many and varied requests.

We seek feedback through many channels, including our Retailer Forums, partnership and strategic interactions, through day-to-day operational interactions and through our customer insights (survey issued twice yearly).

Your feedback is always appreciated and helps us to continually improve the way we operate and work with our Retailer partners. Please feel free to contact us at any stage - marketescalations@energyq.com.au


Energy Queensland (Energex & Ergon Energy) Retailer Forums

As part of ongoing engagement with our customers, Energy Queensland hosted Retailer Forums in the following locations:

  • Monday, 30 July 2018, 10am - 2.30pm, Energex Building, 26 Reddacliff Street, Newstead (Brisbane).
    Videoconferencing was available for this forum.
  • Tuesday, 31 July 2018, 10:30am-2:30pm, Karstens, 123 Queen Street, Melbourne.

The Forums were broken into two key segments – a Strategic session and Operational session. The forum focused discussion on our AER Regulatory Proposal (including information on related tariffs), discussions around Power of Choice, information around our ICT Program of Work and an interactive session to explore opportunities and potential areas for improvement.

Previous Retailer Forum presentations

Prevous Retailer Forum Discussion Notes

For more information phone Amanda Miller on 07 4932 7138 or email externalpartnerships@energyq.com.au



Energy Queensland is committed to providing the highest level of service to our Electrical Retailers. Through the provision of the Retailer Support Hotline and External Partnerships Team, Retailers can seek immediately and timely responses to their many and varied requests.

We seek feedback through many channels, including our Retailer Forums, partnership and strategic interactions, through day-to-day operational interactions and through our customer insights (survey issued twice yearly).

Your feedback is always appreciated and helps us to continually improve the way we operate and work with our Retailer partners. Please feel free to contact us at any stage - marketescalations@energyq.com.au


Energy Queensland (Energex & Ergon Energy) Retailer Forums

As part of ongoing engagement with our customers, Energy Queensland hosted Retailer Forums in the following locations:

  • Monday, 30 July 2018, 10am - 2.30pm, Energex Building, 26 Reddacliff Street, Newstead (Brisbane).
    Videoconferencing was available for this forum.
  • Tuesday, 31 July 2018, 10:30am-2:30pm, Karstens, 123 Queen Street, Melbourne.

The Forums were broken into two key segments – a Strategic session and Operational session. The forum focused discussion on our AER Regulatory Proposal (including information on related tariffs), discussions around Power of Choice, information around our ICT Program of Work and an interactive session to explore opportunities and potential areas for improvement.

Previous Retailer Forum presentations

Prevous Retailer Forum Discussion Notes

For more information phone Amanda Miller on 07 4932 7138 or email externalpartnerships@energyq.com.au



Page last updated: 15 Aug 2018, 09:20 PM