Major Customer Forum

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Consultation has concluded

Our Major Customer Team are customer-driven, innovative, and lean and are accountable for delivering on our core customer commitments, which are:

  • Establish confidence, with our Major Customers, in the Connections Solutions Team as their reliable single point of contact across Energy Qld;

  • Develop a culture of accountability in responding to customer concerns and set minimum initial response times, with standards for managing customer expectations;

  • Demonstrate a culture of proactive collaboration in gathering and sharing market intelligence and forecasting insights, and

  • Support consistency in ongoing performance by establishing efficient processes and documentation.

The Major Customer forums offer the opportunity for our customers to engage with key contacts in our business, as well as provide an opportunity for us to seek your feedback on matters impacting you. Our goal is to improve the Major Customer experience through strategic engagement channels of collaboration, maintaining confidence, keeping these customers informed and monitoring and responding to their needs.


Notes & Presentations - Major Customer Forums:


Our Major Customer Team are customer-driven, innovative, and lean and are accountable for delivering on our core customer commitments, which are:

  • Establish confidence, with our Major Customers, in the Connections Solutions Team as their reliable single point of contact across Energy Qld;

  • Develop a culture of accountability in responding to customer concerns and set minimum initial response times, with standards for managing customer expectations;

  • Demonstrate a culture of proactive collaboration in gathering and sharing market intelligence and forecasting insights, and

  • Support consistency in ongoing performance by establishing efficient processes and documentation.

The Major Customer forums offer the opportunity for our customers to engage with key contacts in our business, as well as provide an opportunity for us to seek your feedback on matters impacting you. Our goal is to improve the Major Customer experience through strategic engagement channels of collaboration, maintaining confidence, keeping these customers informed and monitoring and responding to their needs.


Notes & Presentations - Major Customer Forums: