About the Network Pricing Working Group
To give a voice to our customers and communities across Queensland, Energy Queensland has established the Energy Queensland Customer and Community Council (the Council) and its associated Working Groups.
The Network Pricing has a key focus on facilitating breadth and depth of discussions on key topics and issues relating to Ergon Energy Network and Energex's strategies and business operations. It plays a critical role in ensuring customer and community perspectives help influence business decisions. The Working Group will focus on more specific issues and industry challenges as outlined in the scope for the Network Pricing Working Group, which can be found on page eight of the Energy Queensland Customer and Stakeholder Engagement Framework.
Role of the Working Group
Our Working Group members bring a strong interest in the energy sector and play a vital role of constructively 'testing and challenging' and collaborating with us and other organisations to advance the interest of customers and communities.
Customer and energy industry expertise — provide an opportunity for customers and stakeholders to offer their expertise and insights on energy industry matters, emerging trends, and customer and community expectations to strengthen customer-centric decision making on the topics and issues within the scope of each Working Group.
Test and challenge — provide independent, constructive feedback on Ergon Energy Network and Energex's strategies, operations, initiatives, and investments relating to the topics and issues within scope of the Working Group to ensure they align with customer and community needs and expectations.
Consensus-based advice/recommendations — collaborate and consider different opinions and where relevant and possible, explore trade-offs to develop consensus positions so that advice and recommendations can be made to Ergon Energy Network and Energex on the topics and issues within the scope of the Working Group to maximise opportunities for Working Group members to influence business thinking and decisions.
Reporting — share deliberations and findings of each Working Group through verbal and/or written briefings and reports with the Council and other engagement forums when requested to maximise knowledge sharing opportunities and inform additional discussions and engagements.
Advise on customer research, communication and engagement activities — provide input into research, communication and engagement activities, such as research required to obtain customer insights (including customer trials), customer and stakeholder engagement activities, and communication activities and materials to ensure each are 'fit-for-purpose’ and take account of the diverse needs and specific requirements of Ergon Energy Network and Energex's diverse customer base.
Leverage networks — gather feedback, test insights, and validate perspectives through members’ respective organisations and networks to ensure customer and community voices are accurately represented in discussions and maximise opportunities for increasing customer awareness by distributing information from Ergon Energy Network and Energex.
Our Members
Robyn Robinson
Director
Council on the Ageing Queensland Council on the Ageing (COTA) Queensland is Queensland’s peak organisation for seniors, advancing the rights, needs, interests and futures of people as we age. With the large and growing number of older people in our state, we work to influence positive outcomes for Queenslanders. We provide a connection point for older people, their families and communities, organisations, and governments at all levels to address issues for Queenslanders and co-create change. |  |
Gavin Dufty
National Director Energy policy and research
St Vincent De Paul The St Vincent de Paul Society works with governments and like-minded organisations to advocate for public policy changes that help people reach their life potential. We work to combat social injustice by advocating for people who are marginalised or disadvantaged, or at risk of experiencing disadvantage. Our advocacy work goes to the heart of what the St Vincent de Paul Society stands for. | 
|
Mark Grenning
Independent
Mark is an experienced consumer advocate through his work for the Energy Users Association of Australia (EUAA) and his membership of many network consumer councils and network revenue reset committees over the last 10 years. Apart from his membership of the Energy Queensland Customer and Community Council, Mark is a member of the equivalent customer and community committees for Powerlink, Ausgrid and Endeavour Energy. Mark was also a member of the Energy Queensland Reset Reference Group for the 2025-30 AER revenue reset. |  |
Frank Edwards
Independent
Frank is currently a Director of Netbright, a communications services provider based in Central Queensland. He has previously held senior roles in the energy sector, including 12 years in management positions across business development, commercial, and technology functions. Frank has previously served as a member of the Energy Queensland Customer and Community Council and was a member of the Regulatory Reset Group, an independent advisory entity tasked with guiding Ergon Energy and Energex’s RDP20205 project to be reflective of and responsive to customer needs and preferences. He possesses extensive engineering consulting experience across the energy, government, construction, transport, and communications sectors. His expertise encompasses specific knowledge of key projects and economic development in Central Queensland. Frank holds Bachelor of Engineering (BEng) and Master of Engineering Science (MEngSc) degrees in electrical engineering and a Master of Business Administration (MBA). He is a member of Engineers Australia and is a Registered Professional Engineer Queensland (REPQ). |  |
Neil Horrocks
Independent Neil Horrocks has more than 30 years of energy industry experience across the electricity and gas sectors including roles in retail, distribution and asset management. Neil is passionate about innovation that drives our energy transformation and is highly experienced collaborating with industry and academia in this pursuit. Neil is particularly interested in the opportunities that our digital world is creating to optimise the transition and has worked in projects in big data energy analytics, artificial intelligence, gamified behaviour change and optimised load control projects. Neil currently is the Networks Program Leader for RACE for 2030 where he works with networks and leading universities across Australia to explore new opportunities for customer participation in tomorrow’s electricity sector. He also Chairs the Customer and Community Reference Group at Urban Utilities. Prior to joining Race for 2030, Neil has held roles as Director of the UQ Research Centre for Energy Data Innovation, Chief Executive Officer (CEO) of Brisbane Sustainability Agency and Major Project Manager (Demand Management) at Energex). |  |
Mark Carkeet
Independent Mark retired as law firm Minter Ellison’s senior utilities partner in 2020. He has worked in the electricity sector since the early 1990s and has advised on almost every reform to the sector since that time. He has assisted successive State Governments, rule makers and regulators on complex regulatory issues. More recently, he has been appointed as a member of the initial Queensland Energy System Advisory Board, and to the Board of CS Energy Limited. Mark has a long history of community service, in the sporting, legal, small business and educational sectors, and served on the Business Council of Australia’s Energy Experts’ Group. He has worked on many community focussed energy reform projects. |  |
Please email customeradvocacy@energyq.com.au for more information.
Go to Energy Queensland Customer and Community Council page
About the Network Pricing Working Group
To give a voice to our customers and communities across Queensland, Energy Queensland has established the Energy Queensland Customer and Community Council (the Council) and its associated Working Groups.
The Network Pricing has a key focus on facilitating breadth and depth of discussions on key topics and issues relating to Ergon Energy Network and Energex's strategies and business operations. It plays a critical role in ensuring customer and community perspectives help influence business decisions. The Working Group will focus on more specific issues and industry challenges as outlined in the scope for the Network Pricing Working Group, which can be found on page eight of the Energy Queensland Customer and Stakeholder Engagement Framework.
Role of the Working Group
Our Working Group members bring a strong interest in the energy sector and play a vital role of constructively 'testing and challenging' and collaborating with us and other organisations to advance the interest of customers and communities.
Customer and energy industry expertise — provide an opportunity for customers and stakeholders to offer their expertise and insights on energy industry matters, emerging trends, and customer and community expectations to strengthen customer-centric decision making on the topics and issues within the scope of each Working Group.
Test and challenge — provide independent, constructive feedback on Ergon Energy Network and Energex's strategies, operations, initiatives, and investments relating to the topics and issues within scope of the Working Group to ensure they align with customer and community needs and expectations.
Consensus-based advice/recommendations — collaborate and consider different opinions and where relevant and possible, explore trade-offs to develop consensus positions so that advice and recommendations can be made to Ergon Energy Network and Energex on the topics and issues within the scope of the Working Group to maximise opportunities for Working Group members to influence business thinking and decisions.
Reporting — share deliberations and findings of each Working Group through verbal and/or written briefings and reports with the Council and other engagement forums when requested to maximise knowledge sharing opportunities and inform additional discussions and engagements.
Advise on customer research, communication and engagement activities — provide input into research, communication and engagement activities, such as research required to obtain customer insights (including customer trials), customer and stakeholder engagement activities, and communication activities and materials to ensure each are 'fit-for-purpose’ and take account of the diverse needs and specific requirements of Ergon Energy Network and Energex's diverse customer base.
Leverage networks — gather feedback, test insights, and validate perspectives through members’ respective organisations and networks to ensure customer and community voices are accurately represented in discussions and maximise opportunities for increasing customer awareness by distributing information from Ergon Energy Network and Energex.
Our Members
Robyn Robinson
Director
Council on the Ageing Queensland Council on the Ageing (COTA) Queensland is Queensland’s peak organisation for seniors, advancing the rights, needs, interests and futures of people as we age. With the large and growing number of older people in our state, we work to influence positive outcomes for Queenslanders. We provide a connection point for older people, their families and communities, organisations, and governments at all levels to address issues for Queenslanders and co-create change. | |
Gavin Dufty
National Director Energy policy and research
St Vincent De Paul The St Vincent de Paul Society works with governments and like-minded organisations to advocate for public policy changes that help people reach their life potential. We work to combat social injustice by advocating for people who are marginalised or disadvantaged, or at risk of experiencing disadvantage. Our advocacy work goes to the heart of what the St Vincent de Paul Society stands for. |
|
Mark Grenning
Independent
Mark is an experienced consumer advocate through his work for the Energy Users Association of Australia (EUAA) and his membership of many network consumer councils and network revenue reset committees over the last 10 years. Apart from his membership of the Energy Queensland Customer and Community Council, Mark is a member of the equivalent customer and community committees for Powerlink, Ausgrid and Endeavour Energy. Mark was also a member of the Energy Queensland Reset Reference Group for the 2025-30 AER revenue reset. | |
Frank Edwards
Independent
Frank is currently a Director of Netbright, a communications services provider based in Central Queensland. He has previously held senior roles in the energy sector, including 12 years in management positions across business development, commercial, and technology functions. Frank has previously served as a member of the Energy Queensland Customer and Community Council and was a member of the Regulatory Reset Group, an independent advisory entity tasked with guiding Ergon Energy and Energex’s RDP20205 project to be reflective of and responsive to customer needs and preferences. He possesses extensive engineering consulting experience across the energy, government, construction, transport, and communications sectors. His expertise encompasses specific knowledge of key projects and economic development in Central Queensland. Frank holds Bachelor of Engineering (BEng) and Master of Engineering Science (MEngSc) degrees in electrical engineering and a Master of Business Administration (MBA). He is a member of Engineers Australia and is a Registered Professional Engineer Queensland (REPQ). | |
Neil Horrocks
Independent Neil Horrocks has more than 30 years of energy industry experience across the electricity and gas sectors including roles in retail, distribution and asset management. Neil is passionate about innovation that drives our energy transformation and is highly experienced collaborating with industry and academia in this pursuit. Neil is particularly interested in the opportunities that our digital world is creating to optimise the transition and has worked in projects in big data energy analytics, artificial intelligence, gamified behaviour change and optimised load control projects. Neil currently is the Networks Program Leader for RACE for 2030 where he works with networks and leading universities across Australia to explore new opportunities for customer participation in tomorrow’s electricity sector. He also Chairs the Customer and Community Reference Group at Urban Utilities. Prior to joining Race for 2030, Neil has held roles as Director of the UQ Research Centre for Energy Data Innovation, Chief Executive Officer (CEO) of Brisbane Sustainability Agency and Major Project Manager (Demand Management) at Energex). | |
Mark Carkeet
Independent Mark retired as law firm Minter Ellison’s senior utilities partner in 2020. He has worked in the electricity sector since the early 1990s and has advised on almost every reform to the sector since that time. He has assisted successive State Governments, rule makers and regulators on complex regulatory issues. More recently, he has been appointed as a member of the initial Queensland Energy System Advisory Board, and to the Board of CS Energy Limited. Mark has a long history of community service, in the sporting, legal, small business and educational sectors, and served on the Business Council of Australia’s Energy Experts’ Group. He has worked on many community focussed energy reform projects. | |
Please email customeradvocacy@energyq.com.au for more information.
Go to Energy Queensland Customer and Community Council page
