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Queensland Household Energy Survey 2025
Every year, since 2009, Ergon Energy Network and Energex have partnered with Powerlink Queensland to track the changing ways Queenslanders are using energy in their homes, as well as general customer perceptions. These insights are helping us target our investment state-wide in our electricity networks to ensure we best meet Queensland's future energy needs.
Queensland Household Energy Survey 2025
Read the full QHES 2025 Report and access interactive survey results at qhes.com.au.
The 2025 survey draws on the responses from 4,000+ Queenslanders. Along with the report, an interactive website has been created where you can explore the survey results by theme, viewing the data by location, age group, solar PV ownership and other household characteristics, track trends and more.
Survey Highlights
The insights report features several household profiles, outlining diverse opportunities and challenges for different households when it comes to decision making and emerging trends in the electricity market.
This year’s survey results show that households are continuing to feel the impact of cost-of-living pressures, particularly when it comes to electricity bills, as they are now the second most concerning bill for households.
Households have more positive sentiment around trust and reliability towards their provider this year. Despite the higher incidence of outages due to unprecedented weather events, there has been increased satisfaction with the performance of Ergon Energy Network and Energex during outages.
Interest and uptake of energy technologies and solutions has softened as households postpone making significant purchases. Interest in technologies to manage consumption, such as Home Energy Management Systems, has decreased. As we build the electricity networks of the future, it is critical for us to understand how Queenslanders are changing their energy use behaviours and adopting new technology.
Queensland Household Energy Survey 2025
Every year, since 2009, Ergon Energy Network and Energex have partnered with Powerlink Queensland to track the changing ways Queenslanders are using energy in their homes, as well as general customer perceptions. These insights are helping us target our investment state-wide in our electricity networks to ensure we best meet Queensland's future energy needs.
Queensland Household Energy Survey 2025
Read the full QHES 2025 Report and access interactive survey results at qhes.com.au.
The 2025 survey draws on the responses from 4,000+ Queenslanders. Along with the report, an interactive website has been created where you can explore the survey results by theme, viewing the data by location, age group, solar PV ownership and other household characteristics, track trends and more.
Survey Highlights
The insights report features several household profiles, outlining diverse opportunities and challenges for different households when it comes to decision making and emerging trends in the electricity market.
This year’s survey results show that households are continuing to feel the impact of cost-of-living pressures, particularly when it comes to electricity bills, as they are now the second most concerning bill for households.
Households have more positive sentiment around trust and reliability towards their provider this year. Despite the higher incidence of outages due to unprecedented weather events, there has been increased satisfaction with the performance of Ergon Energy Network and Energex during outages.
Interest and uptake of energy technologies and solutions has softened as households postpone making significant purchases. Interest in technologies to manage consumption, such as Home Energy Management Systems, has decreased. As we build the electricity networks of the future, it is critical for us to understand how Queenslanders are changing their energy use behaviours and adopting new technology.
Page last updated: 15 Jul 2025, 08:41 AM
Timeline
Queensland Household Energy Survey Opens
Queensland Household Energy Survey has finished this stage
Monday, 31 March 2025
Queensland Household Energy Survey Closed
Queensland Household Energy Survey has finished this stage
Monday, 14 April 2025
Queensland Household Energy Survey report released
Queensland Household Energy Survey is currently at this stage