Energy Charter

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We are a proud #BetterTogether Collaborator to The Energy Charter, which brings together energy businesses across the nation with the aim of improving customer outcomes.

The customer-focused goals of the Energy Charter align perfectly with ours – which are about keeping customers’ needs at the core of everything we do.

The Energy Charter upholds collective accountability within its member organisations, so customers can have confidence about their energy choices in the knowledge that the energy sector is working for their best interest.

Find out more at www.theenergycharter.com.au.

The Five Energy Charter Principles

  1. We will put customers and communities at the centre of our business and the energy system.
  2. We will improve energy affordability and value for customers and communities.
  3. We will provide energy safely, sustainably and reliably.
  4. We will improve the customer and community experience.
  5. We will support customers and communities facing vulnerable circumstances.

As part of our ongoing commitment to improvement and delivering better outcomes for our customers we continue to welcome feedback on our progress against the Energy Charter. To provide feedback please use the QUICK FEEDBACK tab below.

We are a proud #BetterTogether Collaborator to The Energy Charter, which brings together energy businesses across the nation with the aim of improving customer outcomes.

The customer-focused goals of the Energy Charter align perfectly with ours – which are about keeping customers’ needs at the core of everything we do.

The Energy Charter upholds collective accountability within its member organisations, so customers can have confidence about their energy choices in the knowledge that the energy sector is working for their best interest.

Find out more at www.theenergycharter.com.au.

The Five Energy Charter Principles

  1. We will put customers and communities at the centre of our business and the energy system.
  2. We will improve energy affordability and value for customers and communities.
  3. We will provide energy safely, sustainably and reliably.
  4. We will improve the customer and community experience.
  5. We will support customers and communities facing vulnerable circumstances.

As part of our ongoing commitment to improvement and delivering better outcomes for our customers we continue to welcome feedback on our progress against the Energy Charter. To provide feedback please use the QUICK FEEDBACK tab below.

Quick Feedback

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Page last updated: 04 Apr 2025, 09:46 AM