Energy Charter

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We are a proud signatory to The Energy Charter, which brings together energy businesses across the nation with the aim of improving customer outcomes.

The customer-focused goals of the Energy Charter align perfectly with ours – which are about keeping customers’ needs at the core of everything we do.

You can read Energy Queensland’s 2020-21 Energy Charter Report for our progress against The Energy Charter and its principles.

The Energy Charter upholds collective accountability within its member organisations, so customers can have confidence about their energy choices in the knowledge that the energy sector is working for their best interest.

Find out more at www.theenergycharter.com.au.

The Five Energy Charter Principles

  1. We will put customers at the centre of our business and the energy system.
  2. We will improve energy affordability for customers.
  3. We will provide energy safely, sustainably and reliably.
  4. We will improve the customer experience.
  5. We will support customers facing vulnerable circumstances.


The Energy Charter Independent Accountability Panel will publish its final report which focuses on continuous improvement later in the year.

The Panel’s report will be released following public consultation on the disclosures submitted by signatory businesses and interviews with signatory CEOs and senior executives.

Further information on the Independent Accountability Panel is available at their website where you can also view all disclosures submitted by signatories.

As part of our ongoing commitment to improvement and delivering better outcomes for our customers we continue to welcome feedback on our progress against the Energy Charter. To provide feedback please use the QUICK FEEDBACK tab below.

We are a proud signatory to The Energy Charter, which brings together energy businesses across the nation with the aim of improving customer outcomes.

The customer-focused goals of the Energy Charter align perfectly with ours – which are about keeping customers’ needs at the core of everything we do.

You can read Energy Queensland’s 2020-21 Energy Charter Report for our progress against The Energy Charter and its principles.

The Energy Charter upholds collective accountability within its member organisations, so customers can have confidence about their energy choices in the knowledge that the energy sector is working for their best interest.

Find out more at www.theenergycharter.com.au.

The Five Energy Charter Principles

  1. We will put customers at the centre of our business and the energy system.
  2. We will improve energy affordability for customers.
  3. We will provide energy safely, sustainably and reliably.
  4. We will improve the customer experience.
  5. We will support customers facing vulnerable circumstances.


The Energy Charter Independent Accountability Panel will publish its final report which focuses on continuous improvement later in the year.

The Panel’s report will be released following public consultation on the disclosures submitted by signatory businesses and interviews with signatory CEOs and senior executives.

Further information on the Independent Accountability Panel is available at their website where you can also view all disclosures submitted by signatories.

As part of our ongoing commitment to improvement and delivering better outcomes for our customers we continue to welcome feedback on our progress against the Energy Charter. To provide feedback please use the QUICK FEEDBACK tab below.

Quick Feedback

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Page last updated: 05 Oct 2021, 10:36 AM