Customer XChange Forum

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In December 2017 Energy Queensland held a Customer XChangeForum to explore key energy issues with a variety of our customers and customeradvocacy groups.

The Forum, which was independently facilitated, looked at the trends and challenges facing the energy sector and explored how Energy Queensland could best deliver for our customers now and in the future.

Delegates who attended workshopped ideas around the following topics:

  • Products and Services
  • Price and Affordability
  • Systems and Processes
  • Customer Interactions and Communications.

The workshops provided valuable insights into key areas that make up theoverall Customer Experience.

The Forum also explored how Energy Queensland could continue to build strong relationships with our customers andkey stakeholders. Discussions from the Customer XChange Forum are now helping Energy Queensland formulate our Customer Strategy and improve our engagement approach.

View the Customer XChange Forum December 2017 summary report.


In December 2017 Energy Queensland held a Customer XChangeForum to explore key energy issues with a variety of our customers and customeradvocacy groups.

The Forum, which was independently facilitated, looked at the trends and challenges facing the energy sector and explored how Energy Queensland could best deliver for our customers now and in the future.

Delegates who attended workshopped ideas around the following topics:

  • Products and Services
  • Price and Affordability
  • Systems and Processes
  • Customer Interactions and Communications.

The workshops provided valuable insights into key areas that make up theoverall Customer Experience.

The Forum also explored how Energy Queensland could continue to build strong relationships with our customers andkey stakeholders. Discussions from the Customer XChange Forum are now helping Energy Queensland formulate our Customer Strategy and improve our engagement approach.

View the Customer XChange Forum December 2017 summary report.

  • Customer Voices: Ian Jarratt (Queensland Consumers' Association)

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    by mattm,

    Ian Jarratt - Queensland Consumers' Association

    Our aim is to keep customers’ needs at the heart of everything we do. However, we can always do better.

    To make sure we stay on track, we’ve invited a cross-section of customers to tell us exactly how it is – the good, the bad and the ugly. Ian Jarratt of the Queensland Consumers' Association doesn’t pull any punches.

  • Customer Voices: Andrew Bailey (Master Electricians Australia)

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    by mattm,
    While we work hard to keep our communities and customers top of mind in everything we do, there’s always room for improvement. To make sure we’re clear on what customers and stakeholders want and need, we’ve invited some feedback from a range of groups and individuals.

    Andrew Bailey of Master Electricians Australia tells us how it is.

  • Customer Voices: Bob Bird (National Seniors Australia)

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    by mattm,

    There’s nothing like frank feedback to keep a business on track. That’s why we’ve invited people representing key customer groups to tell us exactly how we’re going – what’s working, what isn’t, and where we need to do better or differently. Bob Bird of National Seniors Australia gives it to us straight


  • Customer Voices: Mark Henley (Qld Council of Social Service)

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    by mattm,

    Keeping our customers front and centre in everything we do is a must-do. But we can always do better. To help us keep our focus on customers’ needs, we’ve invited feedback from customer representatives, such as Mark Henley of the Qld Council of Social Service (QCOSS). Here’s what he has to say.

  • Customer Voices: Dale Holliss (Bundaberg Regional Irrigators)

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    by mattm,

    Whether they’re in the far-north or the south-east, farmers’ power needs are integral to ensuring the state’s economy keeps on pumping. Our aim, as part of Energy Queensland, is to keep those needs top of mind. To that end, we’ve invited feedback from Dale Holliss of industry group, Bundaberg Regional Irrigators to help us keep on track. Here’s what he had to say.


Page last updated: 01 Mar 2018, 02:09 PM