Customer Advocacy

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To engage on the challenging, more complex issues, Energy Queensland works with advocacy groups that represent our many different customer segments.

Energy Queensland Customer and Community Council

To give a voice to our customers and communities across Queensland, we have established the Energy Queensland Customer and Community Council (the Council), a key component of our Energy Queensland Customer and Stakeholder Engagement Framework.

The Council provides a forum through which Energy Queensland can work together with key customer representatives, stakeholders and other interested parties to provide advice and insights regarding issues and initiatives that impact our customers and communities, to explore customer and community needs and expectations, emerging customer and community issues and initiatives in energy infrastructure and services, and the provision of energy solutions across Queensland. The Council plays a key role in strengthening Energy Queensland’s understanding of customer sentiment, social licence, and the broader impacts of the energy transition.

Further information and the details of the Council members, go to Energy Queensland Customer and Community Council page.

Working Groups

Sitting under the Council, there are five Working Groups focused on facilitating breadth and depth of discussion on key topics and issues relating to Energy Queensland’s strategies and business operations. They play a critical role in ensuring customer and community perspectives can be considered as part of business decisions in both our strategic and operational activities. The Working Groups focus on specific issues and industry challenges as outlined in our Energy Queensland Customer and Stakeholder Engagement Framework. Further information, and the membership of each Working Group can be accessed by clicking on the tiles (links) below.



Energy Queensland Customer and Community Council and Working Groups Members

We are proud to work alongside 21 organisations and five industry 'experts' through our Customer Community and Council and dedicated Working Groups. As shown in the image below, these groups represent a broad cross-section of Queensland customers and communities, ensuring diverse voices are heard in shaping Queensland's energy future.



Please email customeradvocacy@energyq.com.au for more information.

To engage on the challenging, more complex issues, Energy Queensland works with advocacy groups that represent our many different customer segments.

Energy Queensland Customer and Community Council

To give a voice to our customers and communities across Queensland, we have established the Energy Queensland Customer and Community Council (the Council), a key component of our Energy Queensland Customer and Stakeholder Engagement Framework.

The Council provides a forum through which Energy Queensland can work together with key customer representatives, stakeholders and other interested parties to provide advice and insights regarding issues and initiatives that impact our customers and communities, to explore customer and community needs and expectations, emerging customer and community issues and initiatives in energy infrastructure and services, and the provision of energy solutions across Queensland. The Council plays a key role in strengthening Energy Queensland’s understanding of customer sentiment, social licence, and the broader impacts of the energy transition.

Further information and the details of the Council members, go to Energy Queensland Customer and Community Council page.

Working Groups

Sitting under the Council, there are five Working Groups focused on facilitating breadth and depth of discussion on key topics and issues relating to Energy Queensland’s strategies and business operations. They play a critical role in ensuring customer and community perspectives can be considered as part of business decisions in both our strategic and operational activities. The Working Groups focus on specific issues and industry challenges as outlined in our Energy Queensland Customer and Stakeholder Engagement Framework. Further information, and the membership of each Working Group can be accessed by clicking on the tiles (links) below.



Energy Queensland Customer and Community Council and Working Groups Members

We are proud to work alongside 21 organisations and five industry 'experts' through our Customer Community and Council and dedicated Working Groups. As shown in the image below, these groups represent a broad cross-section of Queensland customers and communities, ensuring diverse voices are heard in shaping Queensland's energy future.



Please email customeradvocacy@energyq.com.au for more information.

Page last updated: 07 Oct 2025, 07:43 AM